Frequently Asked Questions

Everything you need to know about shopping with Modern Prairie

What is the standard shipping timeframe?

Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.

What is your return policy?

We offer a 30-day return window for most items in their original, unused condition. Please note that return shipping costs are the responsibility of the customer unless the item arrived damaged.

Are your products ethically sourced?

Yes, we prioritize working with artisans and manufacturers who adhere to fair labor practices and sustainable sourcing methods to ensure the highest quality and integrity.

How can I track my order?

Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Do you offer international shipping?

Currently, we only ship to addresses within the United States and Canada. We are working on expanding our reach to international customers in the near future.